e-automate Ideas Portal

Implementing an automatic sign-out feature in e-automate based on user inactivity would greatly enhance license management efficiency. This functionality would help free up licenses for other users without requiring manual intervention through e-a...

Sales Rep's have a hard time tracking what is going on in their accounts. Often times the sales rep finds out about something a Tech did, when they get a call from a customer and the sales rep does not have any evidence to know what actually happe...

To keep the system clean and up to date it would benefit being able to pull a report showing all the current Billing Queue Messages

When creating a Location/Child account on a Parent account having the option to carry over certain fields would be helpful. Specifically for the mailing address and AR contacts, most companies have single Points of contact for that and currently I...

Microsoft is removing support for basic authentication for Microsoft 365 and Exchange Online. Basic authentication for SMTP will cease in September of 2025. Microsoft is switching to OAuth 2.0. Without basic authentication app passwords will not b...

Microsoft is deprecating basic SMTP authentication in September of this year. Please put in a feature to authenticate using OAuth tokens. KnowledgeSync does have this capability, but eAutomate does not.

EAM currently does not have a dedicated phone number extension field. We would find it greatly beneficial if Phone 1 & 2 had dedicated phone extension fields.

Description of the transfer is entered and you can see it in the system but it does not print on the transfer sheet

The client is not on credit hold but we are not ordering the parts needed for the service call right away due to client or tech availability. Putting the call on hold works but the items still fall in the ILC to be ordered. Would like the items to...

When using the Mobile tech app you currently you can only see the first sentence or so of a problem description on an unassigned call, so if there are any notes further down like special instructions or dates or times in the description you cannot...