e-automate Ideas Portal

Please add a maximum days past due: field to the Queue customer statements E-Agent task

Adding this field would offer a wealth of benefits to users! By adding this field users could run the task daily to queue statements for customers that have just reached 31 days past due without queuing all accounts that are over 31 days past due. This would allow for more consistent and prompt communication with delinquent accounts. This would also save accounts receivable personnel a lot of time by minimizing their need to monitor and manipulate the customer document queue. In addition to the previous benefit, the task could be customized to have different messages when customers hit 31 days past due 61 days past due and 91 days past due. Hopefully this would improve collection efforts and reduce the need for manual outreach on small but significant outstanding balances.

  • Simon Billings
  • Sep 10 2025
  • New Entry
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