Up until about 6-months ago, whenever we sent emails from EA to a customer, the email was also sent to our own Sent Folder.
This is no longer happening because Microsoft changed how we could relay from EA. To get around this, we have to manually add our email address to the CC field for all emails needed.
Is this a feature you can consider adding to your site? Maybe a box that we can check to also send email to whatever email address we specify in your Tools > Client Settings? This would be very helpful!
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