I have a contract that I've been billing every month for years. I went in to change some things on several machines, saved contract, but it wouldn't let me save. "Action Required pop up screen - Can't save meters. The following meters have not been validated. B\W: This meter reading is less than the previous non-estimated meter reading of (40,608) entered on 10/11/2021. All meters must first be validated to continue." First, what machine is this for? There are at least 50 machines on this contract & I probably revised/checked on at least 10 of them. I had to turn in a help ticket, the super helpful person said, 'When trying to save changes after changing the BILL CODE inside equipment items on a single contract that had been blank or needed to be updated, the following error appears:'. I told that super helpful person that I did not change or even go into any Bill Codes. Any discrepancies in meters should be brought to my attention monthly when billing this contract (& when they are, they are taken care of & then the customer contract is billed). This should not be an issue 3+ years later! I was able to figure out what machine it was for after going through several of them, fixed it & it let me save.
My suggestion is to please list the SN on the Action Required screen, to make it quick & easy for the customer to remedy! (instead of opening up another EA session, going to Eviews > system > service > service meters > quicksearch for 'display equals (meter listed in error message)) That is way too many steps when the SN could just be listed on the pop-up screen! You already have to go into the Service > Meter reading console > quicksearch SN, equals xxxx, select machine & then scroll to however many years ago the issue occurred to fix it.
Thank you so very much!! Appreciate your help! Merry Christmas!!
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