If we have a contract customer that has needs a toner sent to them, the contract number, Equipment number, model all show on the packing slip BUT there is a Location field that also shows but I can not figure out where this is generated from. I would think it should he the Location Remarks, but I can’t get that info to appear in there
Guest
Justin,
I did receive your email with instructions for customer. I am guessing they are good now haven���t heard back.
Marty Carson
Regional Account Manager, e-automate, Printanista
ECI Software Solutions, Inc.
(o) 403-984-1543
www.ecisolutions.com
https://calendly.com/mcarson-14
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Prior to this comment, I added a comment. Did you get a notification? HOw did you receive it?
thx
J
Marty,
We are looking at these requests. The user could use some training. Those equipment remarks are driven to the SO and the associated printed artifacts by the equipment contact and the status of the checkbox to include equipment location remarks in communications. It is on the bottom right of the contract window.
If they have additional questions, send them to support or get some professional services time on how these can be configured.
Here is a topic for setting up Contacts in EA.
https://webhelp.e-automate.com/240/People/People_Functional/Creating_Contacts.htm?rhhlterm=contact&rhsearch=contact
Thx
J