In the AR console, we manually send out an invoice or statement or e-agent send out emails.
The customer replies to that email, but we don’t know which customer it is unless it’s clearly stated in the email address. (In the attached example, we don't have a customer name "Wygates" which is the only thing we can try to use to decipher who it might be. Their business name is not in their signature.
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Please add the customer name/invoice to their reply like you do when you send out contract invoices (Email example 2 - you can see at the bottom Attached: Contract Invoice IN46482)
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