e-automate Ideas Portal

Notify the customer if their credit card declines when they process their payment.

When a client uses our credit card portal and the card is declined, it is not notifying the client when they process it. It is declining AFTER the card has gone to our Eauto when the cards are processed through the A/R console. Is there a way to decline the card on the portal to the client and not after they submit it? It's very time-consuming having to contact clients every time a card is denied after the fact. It makes more sense to decline the card directly to the customer and not allow the card to go through.

  • Guest
  • Oct 28 2024
  • New Entry
  • Attach files